Refunds  & Exchange Policy

Effective Date: February 1, 2025

Last Updated: February 1, 2025

At Grove Greens, we strive to ensure customer satisfaction with every purchase. However, if you need to return a product, please review our return policy below.

1. Eligibility for Returns

We accept returns within 14 days of delivery under the following conditions:

• The product must be unopened, unused, and in its original packaging.
• We do not accept returns on products that have been opened, used, or tampered with due to hygiene and safety reasons.
• The return request must be initiated within 14 days of receiving your order.

2. How to Initiate a Return

To return an eligible product, please follow these steps:

1. Contact Us – Email us at info@grovegreens.com with your order number and reason for the return.

2. Wait for Approval – Once your return is approved, we will provide instructions on how to proceed.

3. Package Your Return – Ensure the item is securely packaged to avoid damage in transit.

4. Ship to Us – Send the product to the following address:

   Grove Greens
   P.O. Box 32, Winnsboro, LA 71295

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

3. Refunds & Processing Time

• Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used at checkout.
• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges & Replacements

We do not offer direct exchanges. If you need a replacement, please return the item per the instructions above and place a new order.

5. Non-Returnable Items

• Opened or used products
• Items returned after 14 days of delivery
• Gift cards and promotional items

6. Contact Us

For any questions regarding returns, please email us at info@GroveGreens.com.